Deadline: 30/09/25

Location: Black Rock, Tobago (Applicants must be residents of Tobago or willing to relocate from Trinidad)

Role Summary: We are seeking an experienced Hotel Operations Manager to oversee the day-to-day running of the hotel. The successful candidate will ensure all departments operate smoothly, deliver exceptional guest experiences, and uphold the highest standards of hospitality.

Key Responsibilities:

• Oversee daily operations across all hotel departments (Front Office, Housekeeping, Food & Beverage, Maintenance).
• Develop and implement operational policies and procedures.
• Monitor guest satisfaction and resolve service issues promptly.
• Manage budgets, resources, and operational costs efficiently.
• Supervise and train department heads and staff.
• Ensure compliance with health, safety, and hospitality standards.
• Collaborate with the General Manager on strategic initiatives.
• Produce operational reports and recommendations for improvements.

Required Qualifications and Skills:

• Minimum 2 years’ management experience in hotel operations.
• Degree or diploma in Hospitality Management, Hotel Administration, or related field.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.

Desirable Qualities:

• Hands-on leadership style with a guest-first approach.
• Proven track record in improving service delivery and efficiency.
• Ability to manage and motivate multi-department teams.