Deadline: 09/11/25

Location: Chaguaramas, Trinidad

Role Summary: The Front Desk Agent serves as the first point of contact for guests, providing exceptional customer service and ensuring smooth check-in and check-out experiences. This role requires strong communication skills, professionalism, and attention to detail in a fast-paced hospitality environment.

Key Responsibilities:

• Greet guests warmly and handle check-in/check-out procedures efficiently.
• Manage reservations, cancellations, and guest inquiries.
• Handle payments, invoices, and maintain accurate guest records.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Address guest concerns promptly to maintain a positive guest experience.
• Uphold hotel standards and maintain a professional front desk appearance.

Required Qualifications and Skills:

• Minimum of 2 years’ experience in a hotel front desk or customer service role.
• Proficiency in Microsoft Office and hotel management software.
• Strong communication and interpersonal skills.
• CSEC/GCE O’Level certification; additional hospitality training or certification preferred.
• Must be willing to work flexible shifts, including weekends and holidays.

Desirable Qualities:

• Friendly, professional, and confident demeanor.
• Ability to multitask under pressure.
• Excellent problem-solving and guest service orientation.