Deadline: 20/09/26

Location: Black Rock, Tobago (Accepting applicants from Trinidad & Tobago or CARICOM nationals)

Role Summary: Le Grand Courlan Spa Resort is seeking an experienced Operations Manager to oversee the resort’s day-to-day operations and ensure departments work together efficiently to deliver exceptional guest experiences. The successful candidate will provide operational leadership, monitor service standards, support department heads, and drive continuous improvement across the property.

Key Responsibilities:

• Oversee daily operations across key resort departments.
• Coordinate with department heads to maintain consistent service and operational standards.
• Monitor guest satisfaction and ensure complaints or service issues are resolved promptly.
• Review operational performance and identify opportunities to improve efficiency.
• Support workforce planning, staff scheduling, training, and performance management.
• Monitor operating costs and assist with departmental budgets.
• Ensure compliance with company policies, health and safety procedures, and operational standards.
• Conduct regular property and departmental inspections.
• Prepare operational reports and provide recommendations to senior management.
• Support the planning and execution of events, high-occupancy periods, and special resort activities.

Required Qualifications and Skills:

• Minimum 2 years’ experience in hotel/resort operations management or a comparable hospitality leadership role.
• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
• Strong knowledge of hotel operations and guest-service standards.
• Demonstrated experience supervising multiple teams or departments.
• Strong financial, organizational, and analytical skills.
• Excellent communication, leadership, and problem-solving abilities.
• Proficiency with hotel systems and Microsoft Office applications.

Desirable Qualities:

• Hands-on and visible leadership style.
• Commercially aware and results-oriented.
• Excellent decision-making abilities.
• Guest-focused with high service standards.
• Ability to remain composed in a demanding hospitality environment.