Deadline: 20/09/26

Location: Black Rock, Tobago (Accepting applicants from Trinidad & Tobago or CARICOM nationals)

Role Summary: Le Grand Courlan Spa Resort is seeking an experienced Reservations & Distribution Manager to lead reservations operations and manage the resort’s room inventory across direct and third-party distribution channels. The successful candidate will focus on reservation accuracy, availability, rate distribution, occupancy, and revenue opportunities while ensuring an efficient booking experience for guests and partners.

Key Responsibilities:

• Oversee daily reservation operations and ensure booking accuracy.
• Manage room inventory, availability, restrictions, and rates across distribution channels.
• Monitor direct bookings, online travel agencies (OTAs), travel partners, and other booking sources.
• Ensure rates and room availability are accurately reflected across relevant systems and channels.
• Manage group, corporate, and special reservation requirements.
• Monitor booking pace, occupancy, cancellations, and reservation trends.
• Prepare occupancy forecasts, reservation reports, and booking analysis.
• Work with Sales, Marketing, Front Office, and Operations to maximize occupancy and revenue opportunities.
• Resolve reservation discrepancies, booking issues, and escalated guest enquiries.
• Train and supervise reservations personnel.
• Maintain accurate guest and reservation records.

Required Qualifications and Skills:

• Minimum 2 years’ experience in hotel reservations, distribution, revenue, or front-office management.
• Degree or Diploma in Hospitality Management, Tourism Management, Hotel Management, or a related field.
• Strong proficiency with Property Management Systems (PMS), reservation systems, and online distribution channels.
• Working knowledge of OTAs, rate management, room inventory, and distribution practices.
• Strong analytical and reporting abilities.
• Excellent communication, organizational, and customer-service skills.

Desirable Qualities:

• Revenue-focused and commercially aware.
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Able to identify booking and occupancy trends.
• Professional and guest-focused.